Crowns by design does not offer refunds or exchanges. Sales orders ship out in the order they are received. Please allow 10-15 business days for shipping. All regular priced items ship within 3-7 business days. Custom wigs orders take from 10 days to 8 weeks to be shipped out. Tracking numbers will be sent via email upon release of your shipment. Crowns By Design reserves the right to request ID verification before orders are processed. International shipping rates do apply.